Track The Perfection!

Stoked about your order? Follow its journey right here using the info from your shipment email/message.

Delivery Timings?

Orders made on the weekend start processing on Monday. Allow 1-2 business days for us to send out your comfy treasures, especially during those rush times.

Oh, and your specific delivery times? They'll pop up at checkout, tailored to your mode of delivery.

Missing Package?

If your JewelsHub order seems lost or someone snagged it, reach out here.

Oops, Need a Change?

Made a mistake or had a change of heart? No worries! Ping us over here and we'll try our best to sort it out before it's shipped.

Returns? We've Got a Chill Policy

You've got a whole 7 days post-delivery to send it back for a refund.

Just keep it neat, with all those tags and liners. A lil' heads up: don't merge returns from different orders.

We might turn down returns that look a bit... well, worn.

Wanna Make a Return? Here's How

Request your return here

Still Got Questions?

We're all ears. Whether it's about your order, our collection, or just a general chat about what makes our jewellery worth buying, give us a shout. We love hearing from our tribe!